Frequently Asked Questions

Orders are normally processed within 1–3 business days.Delivery time depends on your location, the product ordered and the shipping service selected. Your estimated delivery information will be shown at checkout or in your order confirmation where available.Delivery estimates are not guaranteed dates and can occasionally be affected by carrier delays, weather, holidays or customs processing.

Yes. When tracking is available for your order, tracking information will be sent after your order has been dispatched.

First, check your tracking information and confirm that the shipping address on your order is correct.If the estimated delivery period has passed and your order has not arrived, contact us with your order number so we can investigate.

Please contact us as soon as possible if your product arrives damaged.To help us resolve the issue, please provide photographs of the packaging, shipping label and damaged product when possible.