Shipping & Returns
Shipping Policy
At My+Store, we want your order to arrive safely and as quickly as possible. Please read the information below before placing your order.
Order Processing
Orders are normally processed within 1–3 business days after payment has been successfully received.
Orders are not normally processed, dispatched or delivered on weekends or public holidays.
Once your order has been dispatched, you will receive a shipping confirmation with tracking information when tracking is available.
Please make sure your shipping address and contact information are correct before completing your purchase. My+Store cannot be responsible for delays or additional costs caused by an incorrect or incomplete delivery address.
Delivery Times
Delivery times vary depending on your location, the product ordered and the shipping service used.
Estimated delivery times will be displayed at checkout or communicated in your order confirmation where available.
Please note that delivery estimates are not guaranteed delivery dates. Delays can occasionally occur due to carrier disruptions, weather, customs processing, public holidays or circumstances outside our control.
Shipping Costs
Available shipping options and applicable shipping charges will be displayed at checkout before you complete your purchase.
From time to time, My+Store may offer free shipping promotions or other delivery offers. Any applicable offer will be clearly stated on the website.
Tracking Your Order
When tracking is available for your shipment, we will provide tracking information by email after your order has been dispatched.
Please allow some time for tracking information to become active after the carrier receives the package.
If your tracking information has not updated for an extended period, please contact us through our Contact page and include your order number.
Delayed or Missing Orders
If your order has not arrived within the estimated delivery period, please contact us so that we can investigate the shipment.
Before contacting us, please check:
Your order confirmation
Your tracking information
That the delivery address was entered correctly
Whether the carrier has attempted delivery
Whether the package has been left in a safe location or with a neighbour
If a package is confirmed as lost or otherwise requires investigation, we will work with the relevant delivery carrier to resolve the issue.
Damaged Packages
If your order arrives visibly damaged, please contact us as soon as possible.
Where appropriate, please provide photographs of:
The outer packaging
The shipping label
The damaged product
Any visible damage inside the package
This information may be required to help us investigate the issue with the delivery carrier.
International Orders
International orders may be subject to customs procedures, import duties, taxes or other charges imposed by the destination country.
Unless explicitly stated otherwise at checkout, any customs duties, import taxes or similar charges are the responsibility of the customer.
Delivery times for international orders may also be affected by customs processing.
Changes to Orders
If you need to change your shipping address or order details, contact us as soon as possible after placing your order.
We cannot guarantee that changes can be made once an order has entered processing or has been dispatched.
Contact Us
If you have questions about shipping or the status of your order, please contact us through the Contact page on the My+Store website and include your order number.
We will do our best to help.
Return & Exchange Policy
We want you to be happy with your My+Store purchase. If you are not satisfied with your order, please review the policy below to find out how to request a return or refund.
1. Change-of-Mind Returns
If you change your mind about a purchase, you may request a return within 30 days of receiving your order, subject to the conditions below.
Products returned under our voluntary 30-day return policy should be:
Unused and in resalable condition
In their original packaging where reasonably possible
Complete with all included accessories, parts and documentation
Free from damage caused by use beyond what is reasonably necessary to inspect the product
This voluntary 30-day policy does not limit or replace any statutory consumer rights that may apply to your purchase.
2. Faulty, Damaged or Incorrect Items
If you receive an item that is faulty, damaged, defective or different from what you ordered, please contact us as soon as possible.
Depending on the circumstances and your legal rights, we may offer an appropriate remedy such as:
A replacement
A repair
A refund
Another remedy required by applicable consumer law
Please provide your order number and, where relevant, photographs or other information showing the problem. This helps us resolve the issue as quickly as possible.
3. How to Request a Return
To request a return, contact us through the Contact page on the My+Store website.
Please include:
Your full name
Order number
Product you wish to return
Reason for the return
Photographs where relevant
Please do not send an item back before receiving return instructions from us.
4. Return Shipping
For change-of-mind returns under our voluntary 30-day policy, the customer may be responsible for the cost of returning the product unless we state otherwise.
If an item is faulty, damaged, incorrect or otherwise covered by a legal remedy requiring the seller to bear the return cost, My+Store will handle the return in accordance with applicable law.
5. Refunds
Once an approved return has been received and inspected, we will process the applicable refund.
Refunds will normally be issued to the original payment method used to place the order.
Your bank or payment provider may require additional time to make the refunded amount available in your account.
Where applicable law provides a specific deadline for refunds, we will comply with that deadline.
6. Items That Cannot Be Returned
Certain products may not be eligible for change-of-mind returns where an applicable legal exception applies.
This may include products that are:
Personalised or made specifically for you
Sealed for hygiene reasons and opened after delivery
Damaged through misuse or improper handling
Otherwise excluded by applicable law
This does not affect your statutory rights where a product is faulty, defective or not as described.
7. Exchanges
If you would like a different product, size or variation, please contact us.
Where an exchange is not available, we may process a return and refund so that you can place a new order.
8. Sale Items
Sale and promotional products are subject to the same applicable consumer rights as products sold at full price.
A discount or promotional price does not remove your legal rights if an item is faulty, defective or not as described.
9. Statutory Consumer Rights
Nothing in this Returns & Refund Policy is intended to restrict or exclude any consumer rights that cannot legally be excluded.
Customers may have additional rights under the consumer protection laws applicable to their location.
For example, UK customers purchasing goods online may have statutory cancellation and refund rights that apply in addition to any voluntary return policy offered by My+Store.
10. Contact Us
If you have a question about a return, refund or faulty product, please contact us through the Contact page on the My+Store website.
Please include your order number whenever possible so that we can locate your purchase and assist you more quickly.